Shipping Policy
📦 Order Processing
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Processing Time: Orders are processed within 1–3 business days (excluding weekends and holidays).
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You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our facility.
International Shipping
We proudly ship worldwide! International shipping times and rates vary depending on your location and the shipping method selected at checkout.
🌍 Shipping Zones & Estimated Delivery Times
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 3–7 business days | 1–3 business days |
| Canada | 5–10 business days | 2–5 business days |
| Europe | 7–14 business days | 3–7 business days |
| Australia & NZ | 8–15 business days | 4–8 business days |
| Rest of World | 10–20 business days | 5–10 business days |
Note: These are estimates and may vary due to customs delays or courier availability.
đź’° Shipping Rates
Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method. We occasionally offer free international shipping promotions.
 Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, and fees upon arrival in your country. These charges are not included in our prices and are the buyer’s responsibility.
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We are not responsible for delays caused by customs processing.
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If a package is refused due to unpaid customs fees, we cannot issue a refund for shipping or the item until it is returned to us.
Shipping Restrictions
Due to international regulations, we are unable to ship certain items to specific countries, such as:
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Perishable food or treats
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Liquids (like shampoos or sprays)
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Oversized products (like large crates)
If any part of your order is affected, we will contact you before shipment.
Tracking Your Order
Once shipped, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking updates to begin showing.
Missing or Damaged Shipments
If your order is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date. We'll do our best to help resolve the issue quickly.
Contact Us
If you have any shipping-related questions, we’re happy to help:
📧 Email: whiskerpaw.store@outlook.com